Year in Review: COVID-19's Impact on the Future of the Retail Industry

Reflections & predictions from experts around the globe

Year in Review: COVID-19's Impact on the Future of the Retail Industry

COVID-19 has reigned in a new age of retail shopping. The early onset of the pandemic acted as a catalyst for brick-and-mortar retailers to accelerate the integration of multichannel strategies as a way to quickly adapt to the new ways of doing business - emphasizing online sales and contact-free pick-up options.

After more than a year of living with the pandemic, consumers have become accustomed to moving seamlessly between online platforms and in-store shopping experiences, which has changed their buying habits and expectations from their favorite brands.

As brick-and-mortar retailers begin welcoming customers back in-store, the day-to-day challenges they faced pre-pandemic will remain, along with new hurdles related to last-mile delivery logistics and health and safety in-store. Nevertheless, the tools and processes implemented during the pandemic, such as parcel lockers, will be essential in facilitating the modern shopping experience.

In this white paper, we explore:

  • How agile responses to the pandemic helped the initial setbacks in the industry
  • How e-commerce continued to drive businesses as stores were forced to close
  • Why curbside is just the beginning
  • Expert predictions on the future of the retail industry in 2021 and beyond

Download a complimentary copy of this white paper by filling out the form provided. 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate